"By leveraging the predictive capabilities of the Intelligent Results PREDIGY platform, SoundBite clients can more effectively predict the behavior of their customers, optimizing the effectiveness of campaigns run on the SoundBite automated voice messaging solution. The combined solutions enable our mutual clients to improve the efficiency of their outbound communications, improving overall customer profitability." - Chris Selland, vp of business development at SoundBite.
Customer Analytics and Decision Management Software
Partner Profile
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SoundBite Communications is a leading provider of automated customer contact solutions that are fully hosted and available on demand. The company's solutions help organizations grow revenue, secure payments and improve customer service through an efficient, reliable and cost-effective approach.
SoundBite's highly personalized calling and messaging solutions, used for customer care, collections, and sales and marketing applications, reach customers faster and more effectively than any other customer contact alternative. Over 250 world-class organizations use SoundBite's solutions to deliver messages faster, increase call center productivity, improve results per customer contact and assess campaign results in real-time. Organizations across many industries use SoundBite including collections, financial services, utilities, telecommunications, and insurance.
With over 500 million calls and 200 million messages delivered in 2005, SoundBite has the best practices know-how, virtually unlimited, on demand capacity, and robust campaign applications to deliver the customer communication results demanded in today's competitive business environment.
Intelligent Results customers are able to manage their business more dynamically with a new standard in customer analytics and decision management software. The Intelligent Results analytics platform allows companies to better understand and predict customer behavior, then quickly plan and implement targeted strategies—resulting in an improved customer experience, more effective resource allocation and increased profitability. Intelligent Results solutions are available through custom analytics engagements, as a software platform, or hosted and delivered as a service. Intelligent Results is a subsidiary of First Data Corporation.