“Through our relationship with Intelligent Results, we’re able to recommend complementary technology that enables our customers to further optimize the value of their contacts. Predictive analytics scores client data with predictive models to drive the SER dialer with intelligence to know who to call, when to call, and how to call to ensure the desired response, at the lowest cost with the lowest level of effort.” - Scott Wielar, Senior Vice President, Marketing & Business Development
Customer Analytics and Decision Management Software
Partner Profile
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For over two decades, SER Solutions, Inc. has been the pioneering force behind outbound technology. SER delivers solutions for telemarketing, collections, proactive customer care, marketing research and fund raising. Nine out of the top fifteen teleservices companies in the U.S. use SER technology for their outbound call management needs.
SER continues its tradition of innovation with its award-winning speech analytics solution that offers enterprises the ability to extract valuable information from recorded voice conversations to discover customer needs and market trends; and analyze calls for script adherence, achievement of Key Performance Indicators, root cause and fraud detection.
Today, SER is helping premier enterprises generate revenue, build strong customer relationships, provide superior service, and gain valuable knowledge about their customer’s behavior, market strategy, and competition.
The company, an affiliate of The Gores Group, LLC, is headquartered in Dulles, Virginia with operations in North America and Europe.
For more information, visit: ser.com.
Intelligent Results customers are able to manage their business more dynamically with a new standard in customer analytics and decision management software. The Intelligent Results analytics platform allows companies to better understand and predict customer behavior, then quickly plan and implement targeted strategies—resulting in an improved customer experience, more effective resource allocation and increased profitability. Intelligent Results solutions are available through custom analytics engagements, as a software platform, or hosted and delivered as a service. Intelligent Results is a subsidiary of First Data Corporation.