"We are seeing across the board increased results when companies make intelligent decisions on who best to contact. Intelligent Results is the leader in the field and we are happy to bring this partnership to our clients." - Chris Hodges, Sr. Vice President Sales and Marketing
Customer Analytics and Decision Management Software
Partner Profile
Noble Systems Corporation (NSC) is a global leader in contact center technology solutions, providing innovative products since 1989. Tens of thousands of agents at hundreds of client installations worldwide conduct business using the award-winning Noble platform for inbound/outbound/blended communications. The scalable, integrated Noble solution includes advanced ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, NSC is a part of the world’s largest teleservices organization, with operations in over 30 countries.
With this partnership, contact center operators are able to develop analytical models to determine the best practices for contact center operations. Using analytically-driven decisions, contact centers can increase performance on outbound customer contacts while they decrease costs by contacting the consumer by the right method at the right time.
For more information, visit: noblesys.com
Intelligent Results customers are able to manage their business more dynamically with a new standard in customer analytics and decision management software. The Intelligent Results analytics platform allows companies to better understand and predict customer behavior, then quickly plan and implement targeted strategies—resulting in an improved customer experience, more effective resource allocation and increased profitability. Intelligent Results solutions are available through custom analytics engagements, as a software platform, or hosted and delivered as a service. Intelligent Results is a subsidiary of First Data Corporation.