“Intelligent Results has set the bar for the industry. With their integrated customer analytics and decision management platform, we can quickly build and deploy embedded call management applications for our customers. We look forward to helping our customers take advantage of this innovative technology to allocate resources more effectively and produce profitable results."- Paul Maggioli, Vice President of Engineering
Customer Analytics and Decision Management Software
Partner Profile
Castel, Inc. develops and markets highly scalable predictive dialing solutions which provide significant improvements in agent productivity over competing systems. The company’s Castel Connects solutions provide 100% accurate answer detection, 100% of the time. Castel’s modular, open solutions are used by leading financial institutions, telemarketing organizations, and collection agencies.
The integration of Castel’s predictive dialer with the sophisticated analytics software from Intelligent Results provides clients with a robust solution for optimizing call queuing activities and more accurately identifying probability of payment.
For more information, visit: castel.com
Intelligent Results customers are able to manage their business more dynamically with a new standard in customer analytics and decision management software. The Intelligent Results analytics platform allows companies to better understand and predict customer behavior, then quickly plan and implement targeted strategies—resulting in an improved customer experience, more effective resource allocation and increased profitability. Intelligent Results solutions are available through custom analytics engagements, as a software platform, or hosted and delivered as a service. Intelligent Results is a subsidiary of First Data Corporation.