- Over 25,000 collectors/associates
- More than 2,850 call center managers
- 15 Fortune 500 companies in 16 countries
Customer Analytics and Decision Management Software
Partner Profile
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CBS has worked with
The Center for Business Solutions helps implement a Management Operating System to ensure a sustainable high-performing consumer collection, customer service and sales operation. To accomplish this, CBS will provide an operational assessment and then tailor and deliver client-specific management training and skill certification, collector/associate training, along with skill certification, diagnostic measurements, management processes and a unique powerful in-house process for sustaining high performance.
For more information, visit: cbswebsite.com
Intelligent Results customers are able to manage their business more dynamically with a new standard in customer analytics and decision management software. The Intelligent Results analytics platform allows companies to better understand and predict customer behavior, then quickly plan and implement targeted strategies—resulting in an improved customer experience, more effective resource allocation and increased profitability. Intelligent Results solutions are available through custom analytics engagements, as a software platform, or hosted and delivered as a service. Intelligent Results is a subsidiary of First Data Corporation.