On-Demand Webinar

Webinar Details at a Glance

Topic: Driving Down Utility Cost-to-Serve

Presenters:

Paul Grey
Chief Market Strategist
First Data Utilities
Bio

Michael Grow
VP, Client Services
Intelligent Results
Bio

Driving Down Utility Cost-to-Serve

Utilities in the United States spend six billion dollars each year serving 200 million customers. Many utilities are increasingly evaluating their customer service operation from a customer cost-to-serve perspective yet few have been able to calculate their 'cost-to-serve' per customer.

Join Paul Grey from First Data Utilities and Michael Grow from Intelligent Results for a free 60 minute webinar that will outline the individual cost components of overall cost-to-serve, reveal latest research findings to benchmark cost-to-serve for North American utilities, and identify opportunities to drive down costs to maximize profits.

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Intelligent Results customers are able to manage their business more dynamically with a new standard in customer analytics and decision management software. The Intelligent Results analytics platform allows companies to better understand and predict customer behavior, then quickly plan and implement targeted strategies�resulting in an improved customer experience, more effective resource allocation and increased profitability. Intelligent Results solutions are available through custom analytics engagements, as a software platform, or hosted and delivered as a service. Intelligent Results is a subsidiary of First Data Corporation.