Customer Analytics and Decision Management Software
On-Demand Webinar
Webinar Details at a Glance
Topic: How to Profit by Listening to Your Customers
Presenter:
David Lantrip
Founder
Director, Insight Products
Intelligent Results
Bio
How to Profit by Listening to Your Customers
Your best source of profit is your customers. Why not let them give you a little free advice?
Please join David Lantrip from Intelligent Results for a free 60 minute webinar as he explores the potential for using customer analytics to mine the gold in your unused collections of call center notes, emails, web postings and survey results.
This webinar will focus on innovative tools and techniques that enable non-technical business users to:
- Quickly reveal trends and patterns in customer issues
- Convert these insights into clear action strategies for improving products and services
- Retain valuable customers
- Reduce call center costs
- Increase wallet share
Learn how to discover and track:
- What product and service defects are driving the most calls and from what segments of customers?
- What is frustrating your most profitable customers?
- What objections and competitors are mentioned by customers?
- What are the unfulfilled needs that can become sales opportunities?
These insights from customer communications will allow you to better plan and implement profitable action strategies.
Every customer communication is an opportunity for profitable action. Register today!
Intelligent Results customers are able to manage their business more dynamically with a new standard in customer analytics and decision management software. The Intelligent Results analytics platform allows companies to better understand and predict customer behavior, then quickly plan and implement targeted strategies—resulting in an improved customer experience, more effective resource allocation and increased profitability. Intelligent Results solutions are available through custom analytics engagements, as a software platform, or hosted and delivered as a service. Intelligent Results is a subsidiary of First Data Corporation.